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Terms of Service
All of our products are new, undamaged, and never been used. Most of our products are in stock for fast shipment.
Taxes
There are no taxes charged, except for New York State residents.
Shipping Charges
Shipping is free. The price you see if the final price you will pay. There are no additional fees if you choose the FREE standard shipping. Free delivery means that you will recieve tracking information when your order ships, and your order will be delivered to the inside threshold of your home as long as it is on the first 2 floors of the building or there is access to higher floors with a working elevator.
White Glove Assembly Shipping - available on most orders which includes the furniture delivered to the room of your choice, full assembly, and removal of packaging. If the item that you purchase is available for white glove assembly, we will add on the service free of charge. That's right: FREE OF CHARGE! (Most orders qualify for this bonus!) Questions on if your purchase qualifies? Call us 888-221-4446 or email info@mazeltovfurniture.com
If your order has already shipped, any cancellations will be considered "returns. All items must be returned upon delivery, NO EXCEPTIONS.
All our shipments are shipped via a Special Furniture Delivery Company. The carrier will call you to schedule a time and date for delivery. Small items such as bar stools, ottomans, and end tables might ship via Fedex.
Cancellation Policy
Orders may be canceled within 24 hours of placement unless a request for a rush was made on the order or any other expedition requests. A cancellation number will always be assigned upon cancellation. You will need to provide this cancellation number in the event of any discrepancy. Orders without a valid cancellation number will be subject to our full return policy if the order was refused. Special orders can only be canceled within 3 days of the purchase and are nonrefundable. Please call 1-800-974-5255 to cancel. Orders already in transit can't be canceled without paying Round trip Shipping fees and the 25% restocking fee. IF YOU HAVE BEEN ADVISED THAT YOUR ORDER WILL BE EXPEDITED ( IF YOU REQUEST DELIVERY FASTER THAN THE NORMAL 3-4 WEEK DELIVERY TIME), WE CANNOT CANCEL YOUR ORDER ONCE IT IS RECEIVED, EFFECTIVE IMMEDIATLY AFTER ORDER IS PLACED, WE CANNOT CANCEL IT WITHOUT THE 25% RESTOCKING FEE. Exceptions to this matter are exclusive discretion of Mazel Tov Furniture management. For an addressed cancellation consideration, customer must submit a writing request via e-mail within the waiting period of 24 hours previously referred and sent to info@mazeltovfurniture.com with the word “Cancellation” on the subject line. To this matter, buyer clearly understand that only Mazel Tov Furniture can managed written cancellation requests following previous described procedures made in a waiting 24 hours period after order placement. Any cancellation of the order after this point will need to follow the Cancellation Policy procedure described as this contract attachment. In the event that Mazel Tov Furniture management accepts the cancellation, customer is obligated to a cancellation payment or restocking fee of 25% of the purchase price as well as any shipping and handling fees that may apply.
Shipping charges are NON- REFUNDABLE.MazelTov.com
How Long Will it Take to Receive My Order?
In Stock items usually ship within 5 to 7 days. Arrival time is generally 2 to 4 weeks. Since Inventory changes frequently we will provide an estimated ship date when you place your order. We will send you tracking numbers via e-mail as soon as they are available.
How Will You Ship My Order?
Most orders ship with a special Furniture Delivery company, however small orders might ship with FedEx or UPS. Customer must be present to inspect, accept and sign for their delivery. Some NY orders ship via our own delivery service. IF YOU ARE UNABLE TO COORDINATE YOUR SCHEDULE WITHIN 5 BUSINESS DAYS FROM THE TIME THEY CONTACT YOU FOR DELIVERY, STORAGE FEES MAY BE ASSESSED AND YOU WILL BE RESPONSIBLE FOR ANY AND ALL CHARGES THAT APPLY.
If your order ships via Trucking Company, you will receive the carrier's website or telephone number and the PRO Number via email. You can check the status of your shipment by using the PRO Number online or calling the freight terminal.
In the case that items arrive damaged, see Inspection of Goods section of this document.
Please inspect the merchandise thoroughly prior to the delivery agent's departure.
Some of the furniture that we carry arrives disassembled. All shipments are insured against damage. When your order arrives, please take the time to ensure the paperwork is accurate and that the correct item and number of cartons have been delivered. Please also inspect the packaging and the package contents for any shipping damage. Any damage caused from shipping must be noted on the delivery receipt or the insurance cannot be claimed - No Exceptions!!!
What About Delivery Confirmation?
We send tracking numbers through our automated e-mail system. This will allow you to track your furniture to your door. You will usually receive a phone call for large items that ship via Truck to work out shipping details.
What About International Delivery?
We currently ship throughout the United States. We generally do not ship to Canada, Hawaii, Alaska, or Puerto Rico. However, if it is a very large order we may be able to accommodate you by adding extra shipping charges. Please contact us directly for more information. Credit cards may be refused for international orders if we can't verify the bank info. We may require payment via certified check or money order payable in US funds.
Can You Ship to APO / FPO Addresses?
Sorry we cannot ship to APO / FPO addresses. Our cartons are too large. You may want to ship to a friend or relative close by who can then forward you your shipment.
What if My Order Arrives Damaged?
Our staff is full trained to offer any assistance to help you. Our excellent packaging and shipping experience reduces the chances of damage. However, in the event of damage please save all original packaging and notify us and the shipping company immediately. Damages to items shipped must be noted on the delivery receipt and reported to us immediately. . If the carton is obviously severely damaged, please refuse the shipment from the freight company. We will arrange for a replacement or replacement parts to be rushed out. We will take the quickest route to remedy the situation. In the event a replacement is delivered to you before original shipment is returned, you are responsible for cooperating with the return of the item. Failure to return the damaged item will cause us to charge your credit card for the non-returned item. Concealed damage must be reported to us and the shipper within 24 hours of arrival. Pictures are required in the event of hidden damage. If there are partial damages or shortages, accept the good items and list damages/shortages on the delivery receipt. If the product is refused and damage is noted on the delivery receipt; we will send free replacement parts to correct the problem, or issue a pickup to replace the product at our discretion. If a replacement is declined and you would rather cancel your order you may choose from the following. Upon receipt of return we will issue a refund, store credit, or exchange at your request. All refunds, exchanges, or store credits are less a 25% restock fee and actual round trip shipping charges. We are not responsible for any damages not reported within 24 hours of arrival
What is Your Return Policy?
Customer satisfaction is our top priority. If you are unsatisfied for any reason with your purchase, you can return or exchange it within 30 days of delivery. Returned items must be new and in unused condition. A few of our vendors may be excluded from our return policy. Any exceptions are noted on the page of the item. Special orders where custom fabrics or colors are selected are non-refundable. Bedding and linens are also non-refundable and can't be exchanged. To return items for an exchange or refund please contact us via email or phone for an RMA (Return Merchandise Authorization). We ship items from multiple warehouses across the United States. Therefore, it is very important to contact us so we can provide the correct return warehouse address. All returns are subject to round trip shipping charges. If your item was shipped "Free Shipping," we will charge our "actual" outbound shipping charges as the shipping charges are included in the price but you will still be charged for round trip shipping costs incurred by us All returns for any reason are subject to a 25% restocking fee. Returns are only accepted in their original boxes, and should be unassembled. Once an item has been assembled it is no longer returnable. Special order products such as items where fabrics can be selected are non refundable. Please be careful when ordering your furniture and let us know if we can be of assistance in selecting the right furniture for your situation. Always measure the space you are placing the furniture. Sorry we cannot accept returns for assembled merchandise. Any returns must be in their original packaging. Items will not be authorized for return after 15 days from the delivery date. Your credit card will be refunded once the manufacturer receives the returned item. |
